CorrLinks Troubleshooting: Every Problem, Every Solution

CorrLinks problems are frustrating—especially when you just want to reach someone you love.

We know you’re not here for fun. Something’s broken, you’re worried, and you need answers. Let’s fix it together.

This guide covers every common CorrLinks problem and how to solve it. Find your issue below.

Quick Diagnosis

What’s happening?

Problem	Jump to Section
Never received invitation	Invitation Problems
Invitation expired	Invitation Problems
Message not showing up	Message Problems
Message rejected	Message Problems
Can’t send photos	Photo Problems
Account locked	Account Problems
Forgot password	Account Problems
Website won’t load	Technical Problems

Invitation Problems

”I Never Received the Invitation”

Most likely cause: Email in spam folder

Fixes (try in order):

Check spam/junk folders
- Search for “CorrLinks” or “invitation”
- Check all folders, not just inbox
- Look back 30 days
Check email address accuracy
- Did inmate type your email correctly?
- Common typos: gmail vs gmai, .com vs .con
- Have them verify the address
Whitelist CorrLinks
- Add @corrlinks.com to contacts
- Mark any CorrLinks emails as “not spam”
- Some email providers block by default
Try different email
- Gmail, Outlook, Yahoo work best
- Some ISP emails (Comcast, AT&T) may block
- Have inmate add a new email address
Wait and check again
- Invitations can take 24-48 hours
- BOP approval adds time
- Check again tomorrow

”My Invitation Expired”

Why it happens: Invitations are valid for 30 days

Fix:

Request new invitation from inmate
They pay $0.05 to resend
Accept within 30 days this time
Set phone reminder to complete signup

Prevention: When you receive invitation, complete registration immediately.

”It Says I’m Already Registered”

Why it happens: Account exists from previous attempt

Fixes:

Try password reset
- Go to CorrLinks login page
- Click “Forgot Password”
- Use email from original invitation
Check for old accounts
- You may have registered years ago
- Try common passwords you use
Contact CorrLinks support
- If password reset fails
- They can help recover or reset account

Message Problems

”My Email Isn’t Showing Up”

Understanding the system:

All messages go through BOP screening. Delays are normal.

Delay Length	Likely Cause	Action
1-4 hours	Normal processing	Wait
4-24 hours	Peak volume or review	Wait
24-48 hours	Flagged for review	Wait
48+ hours	Problem or rejection	Contact support

Common causes of flags:

Certain keywords (legal terms, locations, names)
Unusual message length
Rapid message volume
Random sampling (automated)

What to do:

Wait 24-48 hours first
Don’t resend same message (creates duplicates)
After 48 hours, contact CorrLinks support
Note: Some messages are rejected silently

”My Email Was Rejected”

Rejection reasons:

Reason	What It Means
Content violation	Prohibited content detected
Format issue	Attachments or special characters
Account issue	Problem with sender/receiver account

Common content triggers:

Discussing legal case details
Mentioning other inmates by name
Coordinate words (addresses, times)
Profanity or explicit content
Anything that looks like code

How to fix:

Review BOP content guidelines
Rewrite message in plain, general language
Avoid specific names, dates, locations
Send shorter messages
Wait 24 hours before resending

”Messages Are Very Slow”

Normal delays:

Business hours: 1-2 hours
Evenings: 2-6 hours
Weekends: Up to 24 hours
Holidays: Up to 48 hours

Unusually slow? Check:

Facility lockdown (blocks computer access)
Inmate in transit
Inmate in SHU/segregation
System maintenance

Photo Problems

”I Can’t Send Photos”

Reality: CorrLinks doesn’t support attachments—including photos.

Alternatives:

Third-party photo services
- Services print and mail photos
- Comply with BOP regulations
- Cost: $0.50-1.00 per photo typically
Physical mail
- Print photos yourself
- Mail to facility address
- Follow facility photo rules (size, quantity)
Check facility-specific options
- Some facilities have additional services
- Ask inmate what’s available

Common photo rules:

4x6 or smaller
No polaroids
No sexually explicit
No gang symbols
Limit on quantity per envelope

Account Problems

”My Account Is Locked”

Why accounts get locked:

Too many failed login attempts
Security flag triggered
Unusual activity detected

How to unlock:

Wait 30 minutes and try again
Try password reset
Contact CorrLinks support
May need to verify identity

Prevention:

Use password manager
Write down password securely
Enable account notifications if available

”I Forgot My Password”

Password reset steps:

Go to CorrLinks login page
Click “Forgot Password”
Enter registered email
Check email for reset link
Create new password

If reset email doesn’t arrive:

Check spam folder
Wait 30 minutes
Try again
Contact support if still not received

If you forgot security questions:

Contact CorrLinks support directly
May need to verify identity
May take 24-48 hours to resolve

Technical Problems

”The Website Won’t Load”

Try these fixes:

Check your internet
- Try another website
- Restart router
Try different browser
- Chrome, Firefox, Safari, Edge
- CorrLinks works best on Chrome
Clear cache and cookies
- Browser settings → Clear data
- Close browser, reopen
Disable extensions
- Ad blockers can interfere
- Try incognito/private mode
Try different device
- Computer vs phone
- Different network (home vs mobile data)
Check if CorrLinks is down
- Try again in 30 minutes
- System maintenance usually overnight

”I Keep Getting Logged Out”

Causes:

Session timeout (normal)
Cookies disabled
Browser security settings

Fixes:

Enable cookies for corrlinks.com
Use “Remember Me” option if available
Use consistent browser
Check browser security settings

When Nothing Works

Sometimes you’ve tried everything and it’s still broken. That’s okay—it’s not you, it’s the system.

Contact CorrLinks Support

How to reach them:

Email: techsupport@corrlinks.com
Phone: 1-800-844-6591
Hours: Monday-Friday, 8am-8pm Eastern

Before you call, have ready:

Your full name
Email address on account
Inmate’s name and register number
Specific error message (screenshot if possible)
Steps you’ve already tried

Pro tip: Be patient but persistent. First-line support often reads from scripts—ask to escalate if you’re not getting resolution.

Contact the Facility

For issues specific to your inmate:

Facility counselor
Trust fund department
Can verify inmate has computer access

Try a Bridge Service

If CorrLinks frustrations are constant, some families switch to bridge services that:

Still use CorrLinks (BOP approved)
Add modern features (SMS, notifications)
Provide better support experience
Cost $15-20/month

FAQ

Why is CorrLinks so slow?

Every message passes through BOP automated screening. Messages containing flagged content get manual review, which adds time. The system prioritizes security over speed.

Can I use CorrLinks on my phone?

There’s no official app. You can use the website on mobile, but it’s not optimized. Some families use bridge services that forward messages to SMS for a mobile-friendly experience.

Is there a way to get notifications?

CorrLinks can send email notifications when new messages arrive, but there’s no push notification or app. Bridge services add instant SMS/Telegram notifications.

Why do some messages get rejected?

BOP screens for prohibited content. Triggers include legal case details, locations, times, other inmates’ names, and anything that could be coded communication. Write in plain, general terms.

How do I know if my inmate received my message?

There are no read receipts. You’ll know they received it when they respond. If no response after their usual login time, the message may be delayed in screening.

Summary

Most CorrLinks problems fall into a few categories:

Invitation issues → Check spam, verify email, request new
Message delays → Usually normal, wait 48 hours
Content rejections → Avoid flagged words, write generally
Account issues → Password reset, contact support

The system isn’t perfect. But you’re not doing anything wrong—you’re learning a confusing system so you can stay connected to someone you love. That’s what matters.

Still frustrated? If CorrLinks problems keep happening, some families switch to bridge services that add modern features (instant notifications, text messaging) while still using the official system. It’s not for everyone, but it’s an option.

Last updated: January 2025 Still stuck? Reach out—we’ve helped families through just about every CorrLinks problem out there.

CorrLinks Not Working? Complete Troubleshooting Guide (2025)